Customer Complaint

NAMA KELOMPOK : 1. RAYSAL H. SITANGGANG 2. RAFIKA NURMA 3. PUPUT DWI Percakapan diambil dari tema 2 yaitu; keluhan pelanggan TEXT Dialog B.Inggris Tema : Keluhan Pelanggan Puput Dwi Oktavia : sebagai puput Raafika Nurma Triandhani : sebagai fika Raysal Sitanggang : sebagai waiter Puput and Fika are in the restaurant Waiter : Can I help you ? Puput : Yes, I need to know the list of menu in this restaurant. Waiter : Here it is Fika : What is the most delicious food here? Waiter : All of the foods here are delicious, sis Puput : We mean, the most delicious one! Waiter : I see then. The most delicious food here is Donut with cheese and chocolate. Fika : How about the drinking? Waiter : We have Capuccino Puput : What is it? Waiter : Capuccino vietnam with ice Fika : ok ,I want a glass of ice cream with chocolate Waiter : Capucino vietnam with ice. Okay. How about you ? Puput : I wanna try milk shake chocolate Waiter : Okay. And will you order donut with cheese and chocolate? Puput : I don’t like chocolate. So, can we get it without chocolate? Waiter : Yes, you can get it. Puput : Okay, two donut with cheese and chocolate. One with additional chocolate and one more without chocolate. Waiter : Two cassavas badonutke with cheese and chocolate. One with additional chocolate and one more without chocolate. Then capuccino with ice and milk shake chocolate. Any else? Fika : No, we will ask later if we need. Waiter : Okay, just wait. A few minutes later Waiter : Here are your orders Puput : Excuse me, but there is a problem with it. I think there is something wrong with this donut I want it without chocolate, right? Waiter : I’m sorry. I will change it. Fika : No. I don’t want new food. I’ll just go. How much should I pay ? Waiter : It’s free, sis. As an apologize for the inconvenience caused. Puput dan Fika : Thank you.